Exciting News!

Your Network Upgrade is Here

IM Telecom is upgrading your service to the nation’s fastest and most reliable 5G network—at no extra cost. Confirm your address to get the upgrade started.

Start Upgrade
cheerful-asian-lady-sitting-on-sofa-and-talking to a loved one using her IM Telecom wireless service

You Spoke, We Listened

At Excess Telecom, we're always working to improve your connectivity. We’ve heard your feedback, and we’re making a major upgrade to your service. Our transition to America's largest and most reliable 5G network is happening now—and you’re part of it!

What This Means for You

Improved Coverage: You’ll enjoy a larger coverage area, ensuring you stay connected wherever you go—whether for work, school, healthcare, or just staying in touch with loved ones
Faster Data Speeds: Get faster downloads, quicker load times, and clearer calls with the power of 5G
No Extra Cost: There are no changes to your Lifeline benefit. You will keep all the advantages of your current plan

FAQs

We're here to help. If all else fails, please feel encouraged to contact our support team.

Contact Us
How do I confirm my address?

Simply log in to your account, review your address, and click confirm.

Will I lose anything by switching?

Not at all. Your Lifeline benefit, phone number, and plan remain the same. This is simply a network enhancement to provide stronger signals and better reliability.

Do I have to activate right away?

We recommend activating your free SIM card right away to ensure seamless service and continue receiving your Lifeline benefits without disruption on the improved network.

When will I get my new SIM Card?

If you’ve confirmed your shipping address, your new SIM card will typically arrive within 5 to 7 business days of shipment. You’ll receive a notification once it has shipped, along with instructions for activation. If you haven’t yet confirmed your address, please do so as soon as possible to avoid delays.

What happens when I get my new SIM?

When your new SIM arrives, follow the instructions in your activation guide to start using your upgraded network.

What if I don't upgrade networks?

If you don’t complete this free SIM card upgrade, your Lifeline service may eventually stop working as the current network infrastructure retires. We want to make sure you stay connected with stronger signals and uninterrupted benefits.

Can I switch to an eSIM?

Potentially. Check your phone's eligibility here to see if your phone can support an eSIM connection. If so, contact our support team and we'll process your upgrade quickly.

Can I switch back to my old network after upgrading? 

The upgrade is part of a network and service improvement initiative designed to provide better coverage, stronger signal reliability, and continued access to your Lifeline benefits. If you have concerns about your new service, our support team is here to help ensure you’re fully supported with the upgraded experience. Once your service has been upgraded to the new network following activation of your new SIM, we’re unable to revert it back to the previous version.

What network am I switching to?

You are being upgraded to an improved network as part of our commitment to delivering better coverage, stronger signal quality, and enhanced reliability. The underlying network for your service will continue to operate through IM Telecom, ensuring seamless connectivity and support. This transition will require a new SIM card, which will be provided to you at no additional charge. We’ll keep you informed every step of the way to make your upgrade smooth and hassle-free.